How long does it take for my order to be dispatched?

From January 2022 we will have a 10-day handling policy. This means we have up to 10 days to pack and dispatch your order. As a small business, we pack orders in batches. Usually every 3-4 days. Once your order has been dispatched, please allow a minimum of 1-3 business days for your order to arrive. Please note, during peak times (Black Friday/Christmas/Sale events ect), shipping may also be delayed. 

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I have received the wrong item

We are so sorry to hear you have received the incorrect item. We want to sort this out for you straight away so please send over images of the incorrect item, the packaging this was delivered in to divinefemininestore@gmail.com. One of our super friendly customer service advisors will then be on hand to resolve this for you immediately!

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My item has arrived damaged or faulty

We’re extremely sorry to hear this has happened to your item. All products are checked thoroughly prior to being dispatched so we are sorry your item must have slipped through the net! Please send over your order number, an image of the damaged item and a photo of any tags to divinefemininestore@gmail.com. We will get this sorted for you as soon as possible.

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My item has become damaged after wear

We’re sorry to hear your item has become damaged after wear. We pride ourselves on the quality of our items and truly believe they should last a lifetime and not just one wear or wash! Please attach an image of the damaged item in an email to divinefemininestore@gmail.com and one of our customer service advisors will be in touch with a solution!

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If you believe your item may have been sent to you damaged or defective, please contact our customer service team immediately with the following information:

- Your order number
- A clear photo of the damage/defect
- A full length photo of the image
- A photo of the Bella Vesture tags

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If you're reaching out about potential damage/defects in your item(s) after 30 days from your purchase date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation.

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An item is missing from my package

Please send over your order number to divinefemininestore@gmail.com and confirm whether the package appeared tampered with and our team will be able to investigate what has happened and have this sorted for you!

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Can I cancel or change my order after I have placed it?

We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled within 24 hours to one of our social media channels or divinefemininestore@gmail.com and we’ll try our best to sort this for you!

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What size should I order?

We always want our items to fit our customers perfectly, so we provide a size guide and sizing information next to all items on our website. All our items generally fit true to (UK) size but if we know a product’s material creates a tighter fit, we’ll recommend sizing up in the product description box alongside the item.

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When will you be restocking?

Our items are super popular and can sell out quickly but don’t be disheartened as our newest items are generally restocked soon after. We can’t provide exact restock dates but if there’s a particular item you’re waiting on, please click the notify when back in stock button and enter your details, this way you are guaranteed to be the first to know when the item has arrived back in stock! We also love to tease, and you may see some unreleased items on our Instagram pages from time to time… When this happens, the items will generally be online within the next 2-4 weeks. Be sure to keep an eye on our New In section for all our latest drops!

 

Where is my order?

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you’ll receive an email with all your tracking information. Please allow (up to) 10 days handling time plus 1-7 business days for delivery.

 

Where is my order being dispatched from?

All orders are shipped from our business in the United Kingdom.

 

Do you cover import charges/taxes?

No, we are not responsible for any charges that occur after the item has left our depot.

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Do you have a brand ambassador scheme?

We receive a high number of requests each day from people wishing to promote our Divine Feminine sets. Unfortunately, we are not able to personally respond to each of these requests.

We operate a fixed collaboration budget month to month which means we only take on a small number of new up-and-coming influencers. If you wish to be considered for our collaboration program, please tag @divine.femininestore in any images you post wearing Divine Feminine. We regularly scout Instagram posts with @divine.femininestore tags for new talent and to re-post on our feed!

I have been charged incorrectly
Our system can only take the amount that is confirmed by yourself at checkout so please ensure you have checked out in the correct currency. If your invoice/confirmation emails show an alternative amount to the total you confirmed at checkout, this is likely to be a misprint and your bank statement will confirm the correct amount has been withdrawn. Apologies for any alarm caused!

Do you have any discounts?
We regularly run promotions, competitions and discounts through our email subscription and social media pages so make sure to sign up and keep an eye on those platforms! You can sign up to our email subscription on the website.

The price has changed since I ordered
As an online retailer, our prices can occasionally change due to factors such as stock levels, customer demand and fashion trends. Due to this, we are regrettably unable to amend an item price once the order has been completed.

What payment methods do you accept?
We accept Visa, Maestro, MasterCard and PayPal as methods of payment.

What is your online security policy?
Our customers online security is extremely important to us and we endeavour to keep our customers safe when shopping on our website. As part of this, we occasionally perform security checks on some orders and if we’re unable to validate your order, we may contact you via email to request more details regarding your payment. Please rest assured, this does not affect your credit rating. In the unlikely event your card has been used fraudulently, we urge you to contact your payment provider immediately and inform us at: divinefemininestore@gmail.com.